How to Initiate a Return 

 

Please log into your customer account using the link HERE. 

 

Free Returns & Package Protection 

 

-By selecting Free Returns & Package Protection at checkout, your return shipping label is covered and your package is protected from being stolen, lost or damaged.

- Free Returns & Package Protection cannot be removed from an order once the order has been placed.

- If you choose not to purchase Free Returns & Package Protection you are responsible for the cost of the return shipping label and your package is not protected from loss or damage.

 

Returns Policy

 

If you decide your original order is not for you for any reason, we will happily accept a return of any full priced item given the following conditions:

- A returns request has been made within 7 days of delivery.

- Your returned item has been sent within 3 days of return request approval by trackable post.

- Items must be unused, with all tags still attached and in its branded packaging.

- Items must be free from makeup and perfume (so please be cautious when trying your garments on).

 

Return postage charges are the responsibility of the sender, unless the garment is faulty in which case please email: enquiries@modeandaffaire.com

 

Items purchased during a Promotional Sale or Final Sale are not eligible for a return request.

 

Exchanges

 

For EXCHANGES please write in the notes section which item you would like to exchange for. Any items in stock will be sent within 7 days or receiving your return. For back ordered items, you will be contacted with the expected date of delivery.

 

Please allow 7 days for refunds to be processed once it's been received.

 

Mode & Affaire reserves the right to deny any returns that do not meet our returns policy, which is in keeping with Fair Trading Laws.

 

Duties & Taxes

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. 

As you may be required to pay duties or import tax, it is your responsibility to make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, a restocking fee and any shipping and delivery costs will be deducted from your refund.