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FAQ

Q. How do I become a Mode & Affaire Stockist?

A. You can apply to become one of our gorgeous retailers by completing the online application form and submitting to our wholesale team for approval. We will contact you once your application has been accepted.

Q. Is there a Minimum Order Quantity?

A. We endeavour to use the highest quality materials and techniques throughout the entirety of the production process of our luxurious garments. Therefore, to ensure the best wholesale price we require a minimum order of 5-10 garments when placing your first order.

Q. Can I cancel or change my order?

A. We aim to ship your order as soon as possible, this applies to all current SOH. Thus, orders including pre-ordered or back-ordered garments that are not available for immediate despatch can be changed up to 48 hours following initial order confirmation. Once we confirm your order with our production team, orders cannot be changed or cancelled.

Q. Do Wholesale prices include GST (Australia only)?

A. No, all W/S prices listed are exclusive of GST.Q. Can prices change?A. The prices given are the actual prices for the garments. At times, we may reduce certain prices on our website as part of a special campaign or promotion for our online retail customers. Once your order has been placed and confirmed, we are unable to change prices.We reserve the right to adjust prices twice annually upon release of a new collection.

Q. How long will my order take?

A. We ship all orders from our main studio in Perth, Western Australia. Providing we have your items in stock, we aim to ship within 48 hours of your order being confirmed. If your item is in stock, the parcel will be despatched via our national courier service Startrack or international courier service DHL. Depending on your location, these items should arrive within 1-2 days within Australia or 2-3 days internationally.

Q. What if the items I want are not in stock?

A. If your garment is not in stock at the time of purchase, it will take approximately 3-4 weeks to produce and upon completion, it will arrive to you within the same delivery timeframe schedule as above.

Q. How do I track my order?

A. Once your parcel has been despatched, we will email your tracking details via our national courier service Startrack or international courier service DHL. You can go online and enter the consignment number to track exactly when to expect delivery.www.startrack.com.au www.dhl.com

Q. Who pays for Duties & Taxes for international stockists?

A. Duties and taxes incurred as a result of national custom laws are covered by the recipient. Should the garment be returned to M&A, only the paid purchase price of the garment will be refunded. Please contact your customs department for more information on duties and taxes.

Q. Can you customise garments for our customers?

A. Your clients may request to have a particular item custom made; this is something our store can offer. Given the nature of custom making a garment, please allow enough time for the process to take place and order the garment well ahead of a special event. We suggest allowing a minimum of 3-4 weeks. Custom orders or made-to-measure orders must be paid in full in advance and are not available for a refund or exchange.